Archive for July, 2009

Jen Butson, a Marketing student at the University of Ottawa’s Telfer School of Management, finished in the top 6 out of over 175 students in the ADM 2381 “business communication Skills” course, during the Winter 2009 semester. This allowed her to compete in the 14th Pearson Business Presentation Challenge on April 6, 2009.

Jen presented a topic concerning “Labour Unions” in front of an audience of over 200 attendees and 3 judges.

Duration : 0:4:55

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When you’re starting out, the best business advice says that there’s a long way to go to build trust and relationships with your customers. But by asking the right questions and finding out what they want, they are much more likely to be interested in reading — and answering — your communications.

In this, the second business TV show of a five part series on effective ways to get people reading your emails, we hear from Sean Cohen, Director of Client Relations and Development for AWeber Communications, as he reveals the kinds of questions that you should be asking.

To find out what sorts of questions work best, and what the answers can help you to achieve, see this show now and start getting your customers opening your emails every time!

Watch this show right now, or see more shows packed with expert advice at http://www.yourbusinesschannel.com

Hear about the very latest show releases, as well as other yourBusinessChannel news by visiting our blog at http://www.yourbusinesschannel.com/blog.aspx

Duration : 0:1:20

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Jul
27

Job Negotiation Tips That Work!

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Climbing the corporate ladder may prove to be a difficult task for many. If youâ??re aiming to get what you want from your job, you have to strategize, enhance your communication skills, and negotiate for it. Thatâ??s where using certain job negotiation tips can be a great help to your career.

Asking for what you want may seem fearsome to many people; but if you really wanted to be successful in your work, youâ??ve got to be more assertive and take a stand!

Your employer is bound to think that youâ??re contented with your work set-up and not offer anything to alter or improve it. If youâ??re discontented with the way things work, or if there are some benefits youâ??d like to have, itâ??s always best to talk openly with your employer.

Job Negotiation Tip For A Salary Increase

You know youâ??ve earned it and you deserve it. But does your boss know?

Before marching up to your boss and make demands, do some research. Find out if your current salary is within the range of similar positions at your level elsewhere. Make sure that the company is presently in a position to grant pay raises to its employees. There are some times in a year when a company is overflowing with fundsâ??that would be the best time for you to ask.

Keep a sharp mind at all times. When your boss asks you why you deserve that raise, be sure to back it up with the evidence why. Build a tight case. Make sure he can’t say no. Be persuasive. Study the right words people use to get that raise surely. Model your proposal after the best raise-getting talks. Be confident, but not egotistical. Be aware of your strengths, but not be full of yourself. Never show that you feel like you’re better than anyone else. Truly great people are humble.

To know if youâ??re worth the raise, you should assess your own performance at work and how youâ??ve helped the company. Analyze if you have any skills that could be useful or if the skills you possess has been beneficial to your company .

All the information you gathered will help you come prepared for your dialogue with your boss. Donâ??t forget to prepare your presentation so you will be able to deliver your argument calmly and coherently. Again, being prepared and informed will go a long way in helping you get what you want, and it could help you anticipate any rebuttals during the course of your discussion.

Job Negotiation Tip For Extra Perks

You might want a little change in your work set-up, or enjoy a few extra things to improve the way you work. For example, you might want to be able to telecommute from time to time. Or maybe youâ??d like an increase in your allowances or perhaps add some extra vacation days. You donâ??t need specialized training to enjoy some added benefits. The key thing here is to always be able to clearly explain why your requests are necessary and in what ways they could be beneficial to the company.

Overall, the point of negotiating is to be able to strike the perfect balance and achieve the things that would make you happy and would still be good for the company. If you push too hard to swing matters your way, your employer may think youâ??re a liability or that youâ??re simply taking advantage of the business. So you should be prepared to compromise at times. But itâ??s always best to know exactly why youâ??re entitled to the benefits youâ??re requesting, and for you to be able to deliver that message without being too demanding. I hope that these job negotiation tips will help you in getting what you want and deserve from your work.

Michael Lee
http://www.articlesbase.com/self-improvement-articles/job-negotiation-tips-that-work-134880.html

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Today’s organizations must contend with increasingly complex communications environments that feature a wide array of communications methods. Employees, business partners, and customers communicate with one another through infinite combinations of phones, voice messaging, e-mail, fax, mobile clients, rich-media conferencing and other communication gadgets. One thing that is very important is proper communication. Whether you use the age-old snail mail or an email, the key to success lies in effective communication. One should get clear message as to what exactly is required or told by you. It is very important to streamline communication whether you are conversing in person or through an age-old snail mail, email or over the phone.

When you are talking to a person or a group of people face to face, to streamline communication follow some simple rules. Always prepare your opening lines. Sometimes, you may not agree with their response, but please do not immediately push your opposite view at them. Another way which streamline communication with others is when you give positive re-enforcement to the people you talk with and keep away from criticism of people that are not present. Speaking just a bit slower to allow yourself to select your most appropriate vocabulary and to give the impression of thoughtfulness is another way that streamline communication.

For business, streamline communications in emails and letters is simple yet is not really cared about most of the people. There are certain ethics if business emails and letters that are to be followed that in turn streamline communications.

While writing a letter or an email, list those personal details of the person you are writing to which you will use in the letter. Write as if you were just talking to the reader, stick to one main topic in a letter. When you have covered all the important points, STOP.

Your phone communication also plays a vital role in building effective relationships. To streamline communication, it is necessary for you to create a good impression over the phone. Be careful of what you say over the phone. Try to set up a block of time where you can make your phone calls with minimum interruption. Write down, either on paper or on your computer, the essential points that you want to cover in the call before you pick up the handset. Think carefully about the first thing you will say to the other person

Your voice is of great importance in phone communication. Correct tone and language leaves great impact over the listener. Presentation of a message over the phone is of great importance in streamline communication. Make sure that you do not deliver an unpleasant message over the phone. Most important of all is a good listener. Do not interrupt when the other person is expressing his or her view.

Communication in any form plays an important role in our lives. No one can teach how to streamline communication but offer guidelines to do so. All one needs is practice!

John Khu
http://www.articlesbase.com/communication-articles/how-important-is-it-to-streamline-communication-158971.html

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For more information about the full length version of this program, please visit: http://www.seminarsondvd.com/ProductPages/ConnectingForResultsSchuh.aspx

How do you cultivate customer relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind of long-term customer relationships that lead to higher retention, and far more referrals. In this high-energy, high-content program, you’ll learn the power of intent, the importance of your appearance, how to make people feel more valued, limiting words you should avoid and many other ideas for building stronger customer relationships. If your organization depends on repeat business, you must be committed to making your customer relationships a major focal point to continuously improve, and that’s exactly what this seminar helps you do.

Shawna Schuh is an expert in the area of customer relationships. Since 1983, she has been training and motivating professionals to connect with their customers and prospects through powerful people skills. Shawna Schuh has authored two books, several articles, and is a frequent guest in the media. As an actor, she has appeared in over 150 television and radio commercials, and seven feature films. Having earned the CSP designation from the National Speakers ociation, Shawna Schuh is considered one of the top speakers in the world. You’ll be thoroughly captivated as she shares real life examples gleaned from years of working with Fortune 100 clients. Learn to build customer relationships at a deeper level, and watch your business soar.

BUILDING STRONG CUSTOMER RELATIONSHIPS WITH TRUST
USING THE POWER OF INTENT TO MAKE THINGS HAPPEN
AVOIDING WORDS THAT SEND THE WRONG MESSAGE
THE ROLES OF APPEARANCE, ATTITUDE & APPRECIATION
HOW TO MAKE PEOPLE FEEL EVEN MORE VALUABLE

Duration : 0:2:39

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Jul
25

[WMM] An effective program.

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Windows Movie Maker is a very easy and effective program to use. This shows you many of the effects.

Duration : 0:0:34

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When the marketing of your work at home based business opportunities needs a quick and targeted contacts, which additionally can be personalized, the email is the tool for this bypassing the intermediaries. And it is interactive. If you have segmented your address book, you can personalize communication for each separate segment, plus discuss with the prospects or customers in real time. This has a tremendous effect on the campaign results.

One of the challengies the work at home based business opportunities marketer has is how to segment the email address book? Now if you think the whole process with the eyes of the customer, the answer is: according to the customer behaviour. Are they newbies, once bought customers, repeated customers or customers you know by name, or just passive names on the list, just to name a few alternatives. Now it is easier to plan, how to communicate with them, because you can offer, what they possible need.

One thing is sure: the more personalized communication you have and the more of your customers you know by name, the more profitable is your communication. I understand that in the email marketing, the quality beats the quantity, i.e. send seldomly, but more qualitatively and personally!

Finding out who your target audience, the segment, is, make an initial small subscriber list, determining when and how often you wish to send emails, identifying your major promotional goals, sending a few test emails and analyzing the results for future adoption or modification are usually considered to be important. But what is cardinal for the success of your work at home based business opportunities is the design of the email itself. The content matters.

What to include in your campaign? The subject and the very first line of your email will make or break your customer- relationship. Make them short, simple and seductive. People are tempted to open emails only when the subject line holds enough punch. It must include a clear promise, a benefit, to the reader. Emails, like skirts, should be long enough to cover the essentials and short enough to be interesting.

The nature of email is that it is short and easy to read. It comes through the internet, it is very actual and shouts your attention right now. While a brief introduction to you and your work at home based business opportunities will be welcome, what actually rivets the attention of readers is your focus on customer benefits. A small incentive or discount to the first few customers may be offered, for instance. Or, offer useful information that interests the reader.

You see, the clearness is important, as in all communications. If you have several points to tell, instead of running them in a single paragraph, present them one by one highlighting them with bullets. Graphics and photos will definitely embellish your campaign and attract the customer attention. Incorporating links to your work at home based business opportunities pages is like providing a life line for your home business.

The core job of the email is not to sell, but to presell. That means that the selling happens after the reader has clicked the hyperlink and landed to your salespage. It is preferable to provide direct links to your internet home based business – website pages where the customer can readily find the listings of your products and services rather than give a link to your home page.

Keep it simple The basic principle is to make everything as easy as possible for the customer to get hooked to your home business proposition. Also, put in place a privacy policy that assures your customers that their personal information will not be revealed, sold or misused. Despite your best efforts, however, if the customer would want to unsubscribe, give him the facility. Finally, include all possible contact information along with your signature: name and address, telephone number, email address, fax number etc. As you see from the text above, the email marketing needs its own planning but offers a very powerful tool for your work at home based business opportunities campaign toolbox!

Juhani Tontti
http://www.articlesbase.com/online-promotion-articles/how-work-at-home-based-business-opportunities-use-email-marketing-252718.html

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The winners of the 14th Pearson Business Presentation Challenge ociated with the ADM 2381 “business communication Skills” course, during the Winter 2009 semester at the University of Ottawa’s Telfer School of Management. The event took place on April 6, 2009. The winners, announced by the courses’ ex-Head Teaching istant and now entrepreneur Stephen Mitchell, were Will Roantree (1st Place) with his presentation regarding Nike and Social Responsibility, and Madison Brown (Runner-up) with her presentation on the Reality of Debt.

Duration : 0:7:48

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New Approach to Media and Information Management.

Course Objective
This course focuses on the demand of Media Management
with the proliferation of media platforms and the evolution of
new media. It will equip participants with new techniques to
manage the media for effective perception management

Course Content
The course shall explore the following topics:

The basics of media relations and media management
Identifying and optimizing new media platforms
Mediation and conflict resolution
How to manage prevent bad press
Handling Interviews
Public Relations and the social, business and legal
dynamics of the new media
Writing Press Releases and Organizing Press conferences
The internet and the mobile phone
The web-site
The blog
The pod-cast
Face books
Text messaging

Target Audience
Public Relations Department, Personal istants,
Corporate Communications Departments, HR

Duration: 2 days .
Date: March 10-11, 2009
Fees: N60,000.00.

Effective Business Negotiation Program

COURSE CONTENTS:
Modes of negotiation
Strategy of concession making
Funny money; what it is, how it can work both for and
against you
Power limits- The limits of a buyer to use competition
Strategy of information gathering-using knowledge to your
advantage
Taking on a firm price- Testing take it or leave it
Dynamics of changing aspirations levels- how to set and
achieve your targets
How expectations change- looking for garbage(trash/waste)
Crunch tactics an d counters-’all I’ve got is.”
Strategy of total cost-making more intelligent deals .
Introduction to both WIN- creating value that wasn’t there or
wasn’t apparent.
Both Win Tactics- Acceptance Time and Tying String.
Bogey Tactics and counters-you’ve got to do better than
that.”
Deadlock-m using it as a tactic-how to break an impasse

Date: MAY 7-8, 2009
Duration: 2 days
Fees: N60,000.00

Personal Grooming and Situational Speaking for
the Young Executive

Objective
This training explores the techniques for personality
enhancement and
discusses approaches for improving private and public
speaking.

Course Content
The course shall explore the following topics:

Official And Social Dress Sense For Executives
The Culture And Etiquette Of Dinning And Partying
The Etiquette Of Telephone Conversation
The Etiquette Of Networking, Business And Social
Interactions
Speaking And Listening Skills
Managing Speaking Engagements
The Language For Acceptance And Rejection Of
Invitations
The Use Of Words In The Public Arena

Target Audience
Chief Executives, Directors, Middle and Senior Level
Managers
including istant Managers and Heads of
Departments, and in
particular Public Relations Executives, Marketing
Executives,
Corporate Communications Department, HR, Legal
Department, Company Secretaries, Personal
Assistants.

Duration 2 days
Date: April 7-8, 2009
Also available as in-plan

Issues in Public Relations Practice and
Communication Management

What are the Take-outs?
Promote the practice of socially conscious and lifestyle sensitive
Communication
Management and Public Relations Practice.
Help improve the knowledge of gender and lifestyle issues which
affect Communication management and reduce the fear or
misunderstanding about social interactions.
Help in the Implementation of PR / Communication programmes or
services for different psychographics and demographics and lifestyles.

Contents:
Lifestyle and Media Profi ling: Its Effects on Communication
Management
Gender sensitivity, attitudes and practices in Public Relations
Practice
Psychoanalysis, Consumer Profi le and Stakeholder Relations
Mass Production versus customization of messages in the new age
Implementing, monitoring and evaluating gender-sensitive PR
programmes
Culture and lifestyle biases in the packaging of truth
New Communication medium and changing audience demographics

Duration: 2Days .
Date: June 10-11, 2009
Fees: N65,000.00

Duration : 0:0:40

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Nortel Networks BCM50 BASIC CALL CTR-S/W AUTH CODE (NTKC0200)

The affordable Business Communications Manager 50, scaled for small sites, comes pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code. Call Center distributes incoming calls among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical support center. Calls can flow into two queues aligned with agent skills, so callers have an express lane to the right destination, and agents can give the best possible service.

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