As a business owner, you need to have all of the business advantage you can get your hands on. A simple to start way to gain an upper hand over even your biggest competitors is by making use of a virtual PBX phone systems solution. Such a service helps make a small business seem bigger than it actually is through the use of some very ingenious features.
As a beginning, an online telephone service uses a virtual receptionist, also known as an auto attendant, just like the biggest companies do. This feature automatically answers, and directs, received calls so they end up at the proper individual or department.
Rules for call answering allow you to establish how inbound phone calls are routed, and are very flexible. An inbound call can go to voice mail, different extensions or other phone numbers based on a set of rules you configure. You can define rules based on the time of day, what day of the week it is, and even the caller ID of the inbound call.
You can also create a call queue, which can put callers on hold until the next person is available to take the call. You can configure what is heard by the caller as they wait, such as music, or a pre-recorded message. By using a queue, you make sure that phone calls are taken care of as rapidly and efficiently as possible.
A feature rich voicemail systems is included which allows inbound calls to be answered with customizable salutations and messages to be left in separate mailboxes. Notification can be sent when a new message is received, and it is even possible to get the voice mail attached to an email, giving you the ability to efficiently take care of the call.
Multiple phone extensions give you the ability to efficiently send incoming calls to the right employee. This will also give your company the appearance of having various departments with quite a few employees. Extensions can be added as you need them, allowing for quick and cost affective telephone service growth.
When using a virtual phone system, you get the choice of a local number, a toll free number, or you can have both. While using a toll free number will not be more expensive to use, it does help to give your small business that large company feel.
These are some of the advanced benefits provided by a virtual small PBX service that help make your small business come across to people to be bigger than it really is. Try an affordable, easy to use virtual phone solution and begin to see how its powerful features can really work towards improving your company’s bottom line.