IVR is the acronym of Interactive Voice Response – a solution which has demonstrated exceptionally beneficial to establishments in the 21st century and whose objective is particularly effective to enhance levels of superior customer support. The expression is undoubtedly largely generalized and can be used to name just about any digital, automatic telephone system. IVR is certainly not a recent technique on the scene – and yet one that is inventive and continuously improves to reach the requires involving our fast-paced industry. A positive illustration associated with how this unique solution has been improved on recently is the emergence from a touch-tone tone only solution to platforms that are fitted with the capabilities of recognizing speech. However, it is this last gem, speech IVR, that I would like to explain in a little more [...]